FAQ
**Frequently Asked Questions (FAQ)**
Q: Are petholds® products safe for my dog?
A: Absolutely! All petholds® products are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They are designed with your pet’s safety in mind, ensuring a secure and enjoyable experience.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. For standard shipping to Hong Kong, delivery usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a tracking number via email. You can use this number to track your package via the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Contact us within 7 days of receiving your order at service@petholds.shop with photos. We will ensure a prompt replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and these are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately for assistance.
**Contact Information**
📞 Phone: +852 2328 0393
🏢 Address: FREE DRAGON INDUSTRIAL LIMITED
3 Luk Hop Street - 2-4/F, Tai Yau Building
San Po Kong, Kowloon
Hong Kong
📧 Email: service@petholds.shop
Q: Are petholds® products safe for my dog?
A: Absolutely! All petholds® products are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They are designed with your pet’s safety in mind, ensuring a secure and enjoyable experience.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. For standard shipping to Hong Kong, delivery usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a tracking number via email. You can use this number to track your package via the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Contact us within 7 days of receiving your order at service@petholds.shop with photos. We will ensure a prompt replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and these are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately for assistance.
**Contact Information**
📞 Phone: +852 2328 0393
🏢 Address: FREE DRAGON INDUSTRIAL LIMITED
3 Luk Hop Street - 2-4/F, Tai Yau Building
San Po Kong, Kowloon
Hong Kong
📧 Email: service@petholds.shop